FAQ

Company FAQ

  1. How long has MAXAM been in the metal fabrication industry?
  2. Where is MAXAM located?
  3. Who are MAXAM’s customers?
  4. What products does MAXAM manufacture?
  5. What other services does MAXAM provide?
  6. When was Van-Met established?
  7. Where have MAXAM’s products been installed?
  8. How experienced is MAXAM’s sales staff?
  9. What are the hours of operation?
  10. How can I request information?

  1. How long has MAXAM been in the metal fabrication industry?

    MAXAM was established in 1970 and the parent company Collingwood Heating and Sheet Metal Limited was established in 1945. The Van-Met registered trademark (abbreviation for Vancouver Metal Products) was founded in the 1940’s. For more information see: About Us.

  2. Where is MAXAM located?

     

  3. Who are MAXAM’s customers?

    Since 1970, MAXAM’s skilled craftsmen and technical experts have designed, manufactured and provided crafted metal products to meet the needs of architects, engineers and contractors in the industrial, residential, commercial, institutional, marine, and pulp and paper communities.

  4. What products does MAXAM manufacture?

    At MAXAM we offer a complete selection of Non-Rated Access Doors, Uninsulated and Insulated Fire-Rated Access Doors, Roof Hatches, Floor Doors, Fire-Rated Floor Doors, Louvers, Ladders, Safety Accessories and a line of Dampers. Van-Met access doors are manufactured in a wide range of fire ratings, models and sizes, and fire tested to comply with both U.S. and Canadian product safety standards.

  5. What other services does MAXAM provide?

    Custom shearing, custom press braking, and research and development of customers’ new products.

  6. When was Van-Met established?

    The Van-Met registered trademark is abbreviated for Vancouver Metal Products, which was founded in the 1940’s.

  7. Where have MAXAM’s products been installed?

    MAXAM’s products can be found throughout Canada and North America. MAXAM has also shipped products to many overseas destinations including Poland, Africa, Taiwan, Bermuda, and Hawaii.

  8. How experienced is MAXAM’s sales staff?

    MAXAM’s technical expertise is founded upon three generations of metal manufacturing experience and the knowledge of long-term personnel. Our staff thoroughly understands Maxam’s product line and are readily accessible to answer any technical questions.

  9. What are the hours of operation?

    MAXAM METAL PRODUCTS is open 24/7 through our web site and our physical location is open from 7:30 am to 4:00 pm PST Monday to Friday.

  10. How can I request information?

    You will need to contact us directly by phone or e-mail.

Product FAQ

  1. Are MAXAM’s products fire-rated?
  2. What is Warnock Hersey?
  3. How do I know that I have selected the best product?
  4. What distinguishes Van-Met access doors from other similar products?
  5. Why are Van-Met access doors your best buy?
  6. What is MAXAM’s warranty policy?
  7. What is our sales / return policy?
  8. What is the difference between MAXAM METAL PRODUCTS LTD. and Van-Met?
  9. How can I request a quote?
  10. How do I place an order?

  1. Are MAXAM’s products fire-rated?

    MAXAM carries many fire-rated products. All fire-rated products featured by MAXAM have been tested and listed under the Warnock Hersey certification mark. The Warnock Hersey certification mark with a “c” and “us” signifies compliance with both U.S. and Canadian product safety standards. MAXAM’s Van-Met fire-rated access doors and MAXAM’s fire-rated floor door line carries this logo.

  2. What is Warnock Hersey?

    Warnock Hersey Professional Services Ltd. is now owned by Intertek. Intertek is the world’s largest product and commodity testing organization, providing certification services for fire testing and certification of a wide range of building products to critical nationally recognized standards. Products listed will bear one of the ETL or a Warnock Hersey certification mark. Multiple Intertek locations have met the requirements of CFR 1910.7 to be recognized by the Occupational Safety and Health Administration (OSHA) of the U.S. Government as Nationally Recognized Testing Laboratories (NRTL) for certain equipment and materials. Intertek is accredited by the Standards Council of Canada (SCC) as a Certification Organization (CO) and a Testing Organization (TO). In addition, Intertek’s testing and certification programs are recognized by the three model building code agencies: BOCA, ICBO and SBCCI. Intertek’s Building Products and Certification Programs are accredited by the American National Standards Institute (ANSI). In addition, states, provinces and local jurisdictions have accredited or recognized Intertek’s Certification Programs. Details of Intertek’s accreditations may be obtained by contacting the Accreditation Department. The name Intertek is protected in various forms and configurations, and the Warnock Hersey Certification Marks are registered in the United States and in Canada as certification marks for use on products which comply with standard requirements. Products that are evaluated, found to comply with specific standards and meet the requirements of the Certification Agreement are eligible to bear the appropriate ETL and / or Warnock Hersey certification mark. Look for the ETL or WHI certification mark on the product.

    MAXAM was the first company in Vancouver to fire test with Warnock Hersey, and we have enjoyed an ongoing working relationship with it since 1970.

     

  3. How do I know that I have selected the best product?

    If you have any questions about choosing the correct MAXAM product for your particular requirements, contact us and we will be pleased to assist.

  4. What distinguishes Van-Met access doors from other similar products?

    When Van-Met non-rated and fire-rated access doors are installed in the same building, uniformity of design is maintained. This unique feature ensures an architecturally pleasing appearance.

  5. Why are Van-Met access doors your best buy?

    MAXAM’s products are known for their strength, endurance, careful fitting and assembly. We pride ourselves on manufacturing a diverse, practical and quality product that gives you an excellent return on your investment.

  6. What is MAXAM’s warranty policy?

    MAXAM reserves the right to alter the details or design of its products without notice. We guarantee all products to be free from defects in workmanship and material for a time period of one to five years from date of shipping, depending upon the product. Our liability is limited solely to the replacement of goods not complying with this guarantee, or at our choice, a credit of the paid purchase price to the original buyer.

  7. What is our sales / return policy?

    Based on prior approval, returned goods are subject to a 25% handling charge. Products must not be damaged. Goods must be returned within 30 days of the shipping date. All special sized products and models are non-returnable and cannot be cancelled once the order is in progress. MAXAM will not accept returned merchandise freight collect. Any product(s) to be returned must have an R.G.A. number and are subject to inspection upon arrival at our facilities before any credit will be issued.

  8. What is the difference between MAXAM METAL PRODUCTS LTD. and Van-Met?

    MAXAM METAL PRODUCTS LIMITED is the company name and Van-Met is the registered trademark for MAXAM’s non-rated and fire-rated access door line.

  9. How can I request a quote?

    You can either use our online quote builder, or you can contact us directly by phone or e-mail.

  10. How can I place an order or request information?

    You will need to contact us directly by phone or e-mail.

    To Contact Us:

    By Email: info@maxammetal.com
    By Phone: 604-433-4243
    International: 1-604-433-4243
    By Fax: 604-433-4148
    Toll Free Phone: 1-866-446-2926
    Toll Free Fax: 1-866-436-2926