Company Q & A

How long has MAXAM been in the industry?

• MAXAM was established in 1970 and the parent company Collingwood Heating and Sheet Metal Limited was established in 1946. For more information see: About Us.

Where is MAXAM located?

• Unit 3 – 5742 Beresford Street, Burnaby, British Columbia, Canada V5J 1J1
• Telephone: (604) 433-4243 Fax: (604) 433-4148
• International: +1 (604) 433-4243
• Email: info@maxammetal.com.

Who are MAXAM’s customers?

• Since 1971, MAXAM's skilled craftsmen and technical resources have designed, manufactured and provided crafted metal products to meet the needs of architects and engineers within industrial, residential, commercial, institutional, marine, and pulp and paper communities.

What products does MAXAM manufacture?

• Non-Rated Access Doors, Uninsulated and Insulated Fire-Rated Access Doors, Roof Hatches, Floor Doors, Fire-Rated Floor Doors, Louvers, Ladders, Balance Dampers, Aluminum Back Draft Dampers and Fire Dampers. MAMAM's products are known for their strength, endurance, careful fitting and assembly. We pride ourselves on manufacturing a diverse, practical and quality product that gives you an excellent return on your investment. Note: Not all products are shown due to the ongoing development of MAXAM's product line.

What other services does MAXAM provide?

• Custom Shearing, Custom Press Braking, and Welding, Research and Development of customer's new products.

What is the difference between MAXAM METAL PRODUCTS LTD. and Van-Met?

• MAXAM METAL PRODUCTS LIMITED is the company name and Van-Met is the registered trademark for MAXAM's non-rated and fire-rated access door line.

When was Van-Met established?

• The Van-Met registered trademark is abbreviated for Vancouver Metal Products, which was founded in the 1940's.

What distinguishes Van-Met access doors from other similar products?

• When Van-Met non-rated and fire-rated access doors are installed in the same building, uniformity of design is maintained. This unique feature ensures an architecturally pleasing appearance.

Why are Van-Met access doors your best buy?

• At MAXAM we offer a complete selection of uninsulated and insulated fire-rated as well as non fire-rated access doors. Van-Met access doors are manufactured in a wide range of fire ratings, models and sizes, and fire tested to comply with both U.S. and Canadian product safety standards.

Where have MAXAM's products been installed?

• MAXAM's products can be found throughout Canada and the rest of North America as well as offshore. Some places where MAXAM has shipped products include Poland, Africa, Taiwan, Bermuda, and Hawaii.

How experienced are MAXAM's sales staff?

• Our technical experience is founded upon three generations of metal manufacturing expertise and the knowledge of long-term personnel. Our staff thoroughly understands Maxam's product line and is readily accessible to answer any technical questions.

Products Q & A

Are MAXAM's products fire-rated?

• MAXAM carries many fire-rated products. All fire-rated products featured by MAXAM have been tested and listed under the Warnock Hersey certification mark. The Warnock Hersey certification mark with a "c" and "us" signifies compliance with both U.S. and Canadian product safety standards. MAXAM's Van-Met fire- rated access doors and MAXAM's fire-rated floor door line carries this logo. MAXAM's Fire Dampers are also fire tested and listed by Intertek / Warnock Hersey.

Who is Warnock Hersey?

• Warnock Hersey Professional Services Ltd. is now owned by Intertek. Intertek is the world's largest product and commodity testing organization, providing certification services for fire testing and certification of a wide range of building products to critical nationally recognized standards. Products listed will bear one of the ETL or a Warnock Hersey certification mark. Multiple Intertek locations have met the requirements of CFR 1910.7 to be recognized by the Occupational Safety and Health Administration (OSHA) of the U.S. Government as Nationally Recognized Testing Laboratories (NRTL) for certain equipment and materials. Intertek is accredited by the Standards Council of Canada (SCC) as a Certification Organization (CO) and a Testing Organization (TO). In addition, Intertek's testing and certification programs are recognized by the three model building code agencies: BOCA, ICBO and SBCCI. Intertek's Building Products and Certification Programs are accredited by the American National Standards Institute (ANSI). In addition, states, provinces and local jurisdictions have accredited or recognized Intertek's Certification Programs. Details of Intertek's accreditations may be obtained by contacting the Accreditation Department. The name Intertek is protected in various forms and configurations, and the Warnock Hersey Certification Marks are registered in the United States and in Canada as certification marks for use on products which comply to standard requirements. Products that are evaluated, found to comply with specific standards and meet the requirements of the Certification Agreement are eligible to bear the appropriate ETL and / or Warnock Hersey certification mark. Look for the ETL or WHI certification mark on the product.



• MAXAM was the first company in Vancouver to fire test with Warnock Hersey, and we have enjoyed an ongoing working relationship with them since 1970.

How do I know that I have selected the best product?

• If you have any questions about choosing the correct MAXAM product for your particular requirements, contact us and we will be pleased to assist.

What is MAXAM's warranty policy?

• MAXAM reserves the right to alter the details or design of its products without notice. We guarantee all products to be free from defects in workmanship and material for a time period of one to five years from date of shipping, depending upon the product. Our liability is limited solely to the replacement of goods not complying with this guarantee, or at our choice, a credit of the paid purchase price to the original buyer.

What is our sales / return policy?

• Based on prior approval, returned goods are subject to a 20% handling charge. Products must not be damaged. Goods must be returned within 30 days of the shipping date. All special sized products and models are non-returnable and cannot be cancelled once the order is in progress. MAXAM will not accept returned merchandise freight collect. Any product(s) to be returned must have an R.G.A. number and is subject to inspection upon arrival at our facilities before any credit will be issued.

How can I request information?

• By email: info@maxammetal.com
• By phone: (604)-433-4243
• International: +1-(604)-433-4243
• By fax: (604)-433-4148

How can I request a quote?

• By email: info@maxammetal.com
• By phone: (604)-433-4243
• International: +1-(604)-433-4243
• By fax: (604)-433-4148

How do I create an account?

• By fax: (604)-433-4148
• By phone: (604)-433-4243
• International: +1-(604)-433-4243

How do I place an order?

• By email: info@maxammetal.com
• By phone: (604)-433-4243
• International: +1-(604)-433-4243
• By fax: (604)-433-4148

What are the hours of operation?

• MAXAM METAL PRODUCTS is open 24/7 through our web site and our physical location is open from 7:30 am to 4:30 pm (Pacific Standard Time from Monday to Friday).